Welcome to Cotswold Outdoor Store’s FAQ page! We’re here to help you navigate your outdoor gear purchasing journey. Below you’ll find answers to common questions about our products, shipping, returns, and more. Adventure awaits!

Product Questions

What types of jackets do you offer?+
We specialize in premium outdoor jackets designed for various adventures and conditions. Our collection includes:
  • Insulated Jackets – For maximum warmth in cold conditions
  • Lifestyle Jackets – Stylish options for everyday wear
  • Ski Jackets – Technical gear for winter sports
  • Softshell Jackets – Versatile protection for active pursuits
  • Vests & Gilets – Lightweight core warmth
  • Waterproof Jackets – Complete rain protection
  • Windproof Jackets – Wind resistance without bulk
How do I choose the right jacket for my needs?+
Consider your primary activities and typical weather conditions. Insulated jackets excel in cold climates, waterproof jackets are essential for rainy environments, while softshell and windproof jackets offer versatile protection for various conditions. Our collection is curated by outdoor enthusiasts to ensure optimal performance for your adventures.

Shipping & Delivery

What are your shipping options and costs?+
We offer two shipping methods to get your gear to you reliably:
  • Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 days after dispatch
  • Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 days after dispatch
All orders are processed within 1-2 business days before shipping.
Do you ship internationally?+
Yes! We proudly ship worldwide, though delivery to some Asian countries and remote areas may not be available. International customers should note that all customs and import duties are the responsibility of the recipient. Delivery times may vary during holiday periods or due to local customs processing.
How can I track my order?+
Once your order ships from our location in Pomona, California, we’ll send you a confirmation email with tracking information. This allows you to follow your gear’s journey directly to your doorstep.

Returns & Exchanges

What is your return policy?+
We want you to be completely satisfied with your purchase. You may return items within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return and receive further instructions.

Payment & Account

What payment methods do you accept?+
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do I need to create an account to place an order?+
While creating an account can make future purchases faster, it’s not required for one-time orders. You can checkout as a guest if you prefer.

Customer Service

How can I contact customer service?+
Our team of outdoor enthusiasts is here to help! For questions about delivery, product recommendations, or to make special arrangements for an upcoming expedition, please contact us at [email protected]. We’re always happy to help fellow adventurers!

Still Have Questions?

Our customer service team is ready to assist you with any additional questions about our premium outdoor gear, shipping to your location, or recommendations for your next adventure.

Email: [email protected]

Store Location: 3294 Angie Drive, Pomona, US 91766

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