Privacy Policy

At Cotswold Outdoor Store, we believe your privacy is as important as the quality gear we provide for your adventures. Just as we protect you from the elements with our technical jackets, we’re committed to protecting your personal information with the same level of care and expertise.

1. Information We Collect

To provide you with the best outdoor shopping experience and ensure your payment security, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Credit card details (processed securely through encrypted channels), PayPal account information
• Order Details: Products purchased, sizing preferences, and order history
• Account Information: Username, password (encrypted), and preferences for registered users

Technical Information

• Device Information: IP address, browser type, device type, and operating system
• Usage Data: Pages visited, products viewed, time spent on site, and referral sources
• Location Data: General geographic location for shipping and currency display purposes

2. How We Use Your Information

We use your information to enhance your outdoor shopping experience:

• Order Processing: To process your purchases of insulated jackets, ski gear, and other outdoor equipment
• Customer Service: To provide support for your payment questions and expedition preparations
• Personalization: To recommend products that match your adventure style and preferences
• Security: To protect against fraud and unauthorized transactions
• Improvements: To enhance our website functionality and product offerings
• Communication: To send order confirmations, shipping updates, and (with your consent) promotional offers

3. Data Sharing and Disclosure

We treat your data with the same respect we have for the great outdoors – we protect it and share only when necessary:

Service Providers

• Payment Processors: Secure payment partners like Visa, MasterCard, JCB, and PayPal
• Shipping Carriers: Logistics partners to deliver your gear worldwide
• Analytics Providers: Tools that help us understand how adventurers use our site

Legal Requirements

We may disclose information when required by law or to protect our rights, users, and business operations.

Business Transfers

In the event of a merger or acquisition, customer information may be transferred to the new owners.

4. International Data Transfers

As we serve outdoor enthusiasts globally (excluding some Asian countries and remote areas), your data may be processed in various locations. We ensure all international transfers comply with applicable data protection laws through standard contractual clauses and adequate safeguards.

5. Data Storage and Security

We protect your data with the same technical excellence we build into our outdoor gear:

• Encryption: Advanced SSL encryption for all data transmissions
• Secure Storage: Protected servers with limited access
• Payment Security: PCI-DSS compliant payment processing
• Data Retention: We retain personal information only as long as necessary for business purposes or as required by law

6. Your Rights and Choices

You have control over your personal information, just as you have control over your adventures:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a readable format
• Restriction: Limit how we use your data in certain circumstances

To exercise these rights, contact us at [email protected]

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies

• Session management and shopping cart functionality
• Payment processing and security

Analytics Cookies

• Understanding how adventurers navigate our site
• Improving website performance and user experience

Marketing Cookies

• Showing relevant products for your next adventure
• Measuring advertising effectiveness

You can control cookie preferences through your browser settings. Note that disabling essential cookies may affect site functionality.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this policy as our business evolves or legal requirements change. Significant changes will be communicated through our website or direct notifications. Continued use of our services constitutes acceptance of updated terms.

10. Contact Us

Thank you for trusting Cotswold Outdoor Store with your adventures and your privacy. We’re committed to protecting both with the same dedication and expertise.