Our Commitment to Your Outdoor Adventures
At Cotswold Outdoor Store, we’re passionate about equipping outdoor enthusiasts with gear that enhances every adventure. Whether you’re scaling peaks in our insulated jackets or enjoying urban exploration in our lifestyle jackets, we’re committed to your complete satisfaction.
Shipping Information
Order Processing
We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | Free for orders over $50 | 15-25 business days after shipping | EMS |
International Shipping Note: We proudly serve outdoor enthusiasts worldwide, though delivery to some Asian countries and remote areas may not be available. International customers are responsible for any customs duties or import taxes.
Returns & Exchanges Policy
Return Window
We accept returns and exchanges within 15 days of you receiving your order.
Important: Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned or exchanged unless defective:
- Final sale items (clearly marked at time of purchase)
- Products with removed tags or security devices
- Items showing signs of wear or use
- Personalized or custom-made products
Condition Requirements
To be eligible for return or exchange, all items must be in original condition:
- Unworn and unwashed
- All original tags attached
- In original packaging
How to Return or Exchange an Item
1Initiate Your Return
Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
2Wait for Authorization
We’ll respond within 24-48 hours with a Return Authorization Number and shipping instructions. Please do not ship items without this authorization.
3Package Your Items
Securely package your items in the original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
4Ship Your Return
Ship your return to our address using a trackable shipping method:
Return Address:
Cotswold Outdoor Store
3294 Angie Drive
Pomona, US 91766
Note: Return shipping costs are the customer’s responsibility unless the return is due to our error. For exchanges, we’ll cover the shipping costs for the replacement item.
Refund Information
Processing Time
Once we receive and inspect your return (typically within 3-5 business days after delivery), we’ll process your refund. You should see the refund in your account within:
- Credit Cards: 5-10 business days
- PayPal: 3-5 business days
Refund Method
Refunds will be issued to your original payment method. If you paid with a credit card (Visa, MasterCard, JCB) or PayPal, your refund will be processed through the same channel.
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping costs for the replacement item.
International Returns
For our global community of outdoor enthusiasts, please note:
- International customers are responsible for return shipping costs and any customs fees
- Ensure proper customs documentation
- Use trackable shipping methods (DHL, FedEx recommended)
- Refunds for international returns will be issued in USD to your original payment method
Return Request Template
Copy and paste this template into your email to [email protected] to initiate your return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Cotswold Outdoor Store Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
– Order Number: [Your Order Number]
– Order Date: [Date of Order]
– Product(s) to Return: [Product Name(s) and Size(s)]
– Reason for Return: [Please specify – Size Issue, Defective Item, Wrong Item Received, etc.]
Exchange Preference (if applicable):
– Preferred Replacement: [Product Name and Size]
Customer Information:
– Full Name: [Your Full Name]
– Email Address: [Your Email Address]
– Shipping Address: [Your Address]
I confirm that the item(s) are in original condition with tags attached and unused.
Thank you for your assistance.
Best regards,
[Your Name]
Need Help?
Our team of outdoor enthusiasts is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Response Time: 24-48 hours during business days
Thank you for choosing Cotswold Outdoor Store for your adventure gear. We’re committed to ensuring your complete satisfaction with every purchase.