Welcome to Cotswold Outdoor Store! We’re passionate about equipping outdoor enthusiasts with high-quality gear that enhances every adventure. These Terms and Conditions outline the rules and guidelines for using our website and making purchases. By accessing our site and making a purchase, you agree to these terms.
1. Our Commitment to You
At Cotswold Outdoor Store, we’re dedicated to serving the global community of outdoor adventurers. We specialize in technical outdoor apparel including insulated jackets, ski jackets, waterproof gear, and lifestyle outerwear designed for both mountain peaks and urban exploration.
Our Promise: We’re committed to your complete satisfaction with every purchase, providing quality gear that stands up to your adventures.
2. Product Information & Quality
Product Range
We offer specialized outdoor apparel including:
- Insulated Jackets – For cold weather protection
- Ski Jackets – Technical gear for winter sports
- Waterproof & Windproof Jackets – Weather protection
- Softshell Jackets – Versatile outdoor performance
- Lifestyle Jackets – Urban exploration wear
- Vests & Gilets – Layering options
Quality Assurance
All products are carefully selected for durability and performance. Product descriptions, images, and specifications are provided to help you make informed decisions. While we strive for accuracy, slight variations may occur.
3. Ordering & Payment Terms
Order Process
- Orders are processed within 1-2 business days
- Order confirmation with tracking information provided upon shipment
- We reserve the right to cancel any order for reasons including inventory issues or pricing errors
Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Shipping & Delivery
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
- Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipping)
- International Orders: Available worldwide except some Asian countries and remote areas
Important: International customers are responsible for customs duties and import taxes. Delivery times are estimates and not guaranteed.
4. User Responsibilities
Account Information
- Provide accurate and complete information during checkout
- Keep your account credentials secure
- Update your shipping address if it changes
International Orders
- Verify that your country accepts shipments from international retailers
- Understand and comply with your country’s import regulations
- Pay any applicable customs fees or import taxes
Prohibited Activities
- Misusing product information or images
- Attempting to circumvent security measures
- Placing fraudulent orders
- Using the site for any illegal purposes
5. Returns & Exchanges
Return Policy
- 15-day return window from delivery date
- Items must be in original condition: unworn, unwashed, with tags attached
- Original packaging required
Non-Returnable Items
- Final sale items (clearly marked at purchase)
- Products with removed tags or security devices
- Items showing signs of wear or use
- Personalized or custom-made products
Return Process
- Contact customer service at [email protected] within 15 days
- Wait for Return Authorization Number and instructions
- Package items securely with original tags and packaging
- Ship to: Cotswold Outdoor Store, 3294 Angie Drive, Pomona, US 91766
Refunds
- Processed within 3-5 business days after we receive and inspect returns
- Credit cards: 5-10 business days to reflect
- PayPal: 3-5 business days to reflect
- Original shipping fees non-refundable
Customer Responsibility: Return shipping costs are the customer’s responsibility unless the return is due to our error. For international returns, customers bear all shipping costs and customs fees.
6. Intellectual Property
All content on insulatedjacketdeal.com, including:
- Product descriptions and images
- Website design and layout
- Brand names and logos
- Written content and photography
is the property of Cotswold Outdoor Store and protected by intellectual property laws. You may not reproduce, distribute, or use our content without explicit written permission.
7. Liability Limitations
Product Use
While our gear is designed for outdoor adventures, users are responsible for:
- Proper use and maintenance of products
- Understanding product limitations
- Using appropriate safety equipment
- Assessing weather and terrain conditions
Website Use
Cotswold Outdoor Store is not liable for:
- Temporary website unavailability
- Minor errors in product descriptions or pricing
- Delivery delays beyond our control
- Customs delays or import issues
Maximum Liability: Our maximum liability to you for any claim shall not exceed the purchase price of the products in question.
8. Privacy & Data Protection
We respect your privacy and handle your personal information with care. Our Privacy Policy (available on our website) details how we collect, use, and protect your data. We use your information only for order processing, customer service, and improving your shopping experience.
9. Governing Law & Dispute Resolution
These Terms and Conditions are governed by the laws of the United States. Any disputes will be resolved through good faith negotiation. If resolution cannot be reached, disputes will be settled in the courts of Pomona, California.
10. Policy Updates
We may update these Terms and Conditions to reflect changes in our practices or legal requirements. Continued use of our site after changes constitutes acceptance of the updated terms. We encourage periodic review of this policy.
11. Contact Information
For questions about these Terms and Conditions or any aspect of your shopping experience, please contact our customer service team:
- Email: [email protected]
- Response Time: 24-48 hours during business days
- Store Address: Cotswold Outdoor Store, 3294 Angie Drive, Pomona, US 91766
Thank you for choosing Cotswold Outdoor Store. We’re honored to be part of your adventures and committed to ensuring your complete satisfaction with every purchase. Adventure safely!